Effective date: August 25, 2026
At EducArte, purchases through our online store help support Brazilian cultural arts, education, and community programming. Because many items, registrations, tickets, and products are limited, made to order, digital, or connected to scheduled programs and events, all sales are final unless an exceptional circumstance applies as described below.
Please review all product, ticket, class, workshop, and event details carefully before completing your purchase.
No Refunds for Change of Mind
We do not provide refunds, returns, exchanges, or store credit for:
- Change of mind
- Incorrect size, color, quantity, or item selection
- Inability to attend an event, class, workshop, or program
- Scheduling conflicts, travel issues, illness, or personal circumstances
- Gift purchases the recipient does not wish to keep
- Digital products, downloads, recordings, or other content once access or delivery has been provided
- Tickets, registrations, memberships, donations, and program fees, unless EducArte cancels the applicable event or program
Customers are responsible for confirming that all order, registration, shipping, and contact information is accurate before checkout.
Exceptional Circumstances
Refund requests may be considered only in exceptional circumstances and at EducArte’s sole discretion. Examples may include:
- You received an incorrect item because of an EducArte fulfillment error
- Your order arrived damaged or defective
- EducArte cancels an event, workshop, class, or program and does not offer a comparable rescheduled date, credit, or alternative option
- A refund is otherwise required by applicable law
Approval of one request does not establish a precedent for future requests.
Reporting a Problem
If your order was incorrect, damaged, defective, or missing, please contact us within 7 calendar days of delivery. For an event, class, workshop, or program cancellation, please contact us as soon as possible.
Email: educarte@educarteinc.org
Please include:
- Your full name
- Order number
- Date of purchase
- Description of the issue
- Photos of the item and packaging, when relevant
We may require the item to be returned before issuing a replacement, store credit, or refund. Do not send merchandise back until you receive instructions from EducArte.
If a Refund Is Approved
If EducArte approves a refund:
- Refunds will be issued to the original payment method whenever possible.
- We may offer a replacement, exchange, or rescheduled program date instead of a refund where appropriate.
- Approved refunds may take 5–10 business days to appear, depending on your bank or payment provider.
Event, Class, and Program Changes
EducArte may need to modify the date, time, location, instructor, artist, format, or other details of an event, class, workshop, or program. Reasonable changes do not automatically entitle a purchaser to a refund.
If EducArte cancels a paid offering, we will communicate available options, which may include:
- Transfer to a rescheduled date
- Credit toward another EducArte offering
- Conversion of the purchase to a tax-deductible donation, where permitted and with the purchaser’s consent
- Refund, when appropriate
Donations
Donations are generally nonrefundable. If you believe a donation was made in error, please contact us promptly at educarte@educarteinc.org so we can review the situation.
Contact Us
Questions about this policy or a specific purchase may be sent to:
EducArte Incorporated
Email: educarte@educarteinc.org